General Delivery Information
Our standard delivery charge is £3.95. Orders received before 3pm can be delivered as early as the next day (orders placed on Saturdays, Sundays or Bank Holidays will be treated as having been received on the next working day). The date of delivery can be entered as part of the checkout process. Delivery is available Tuesday to Saturday, but is not available on Sundays, Mondays or bank holidays. If you require any further information please contact us on 0844 818 4480 or by email: customer.service@imogenstone.com.
Nationwide Same Day Delivery Information
We offer a UK nationwide same day delivery service for orders placed before 1pm. For same day delivery please order by telephone on 0844 818 4480 before 1pm.
Flowers & Plant Collections
Please note that you will be asked to select a delivery date as part of the checkout process. All Flower & Plants (except Fairtrade & Postal) are delivered by courier on the day selected between the hours of 9am - 6pm (Tue-Fri) and by Royalmail Special Delivery 9am - 1pm (Sat).
For Postal & Fairtrade Flowers we use Royalmail first class post. Postal & Fairtrade Flowers will usually be delivered by within 2 working days of your chosen date. Should you need a guaranteed delivery date, please choose flowers from one of our other ranges, which are available for named day delivery.
Gift Hampers
Gift Hampers order received before 1pm can be delivered as early as the next day (orders placed on Saturdays, Sundays or Bank Holidays will be treated as having been received on the next working day). Please note that you will be asked to select a delivery date as part of the checkout process. All Gift Hampers are delivered by courier on the day selected between the hours of 9am - 6pm (Tue-Fri). We do not currently offer a Saturday delivery service for Gift Hampers.
Additional Information
Recipient not at Home - If the recipient is not at home when delivery is attempted the driver will follow any additional instructions provided during the checkout process, (except for Saturday deliveries, please see below). If there are no additional instructions then they may try the nearest neighbour to see if they are willing to look after the delivery. If there are no neighbours available they may try to find a sheltered, secure spot such as a garage or closed porch and leave them there. In all of these cases a delivery card will be posted telling the recipient where the delivery has been left.
Saturday Deliveries - Saturday guaranteed deliveries are by Royalmail Special Delivery and the postman will require a signature at the time of delivery. Royalmail’s policy on this matter is very strict and we can not guarantee that the postman will follow any alternative delivery instructions attached to the packaging. Please ensure that the recipient is in to receive the delivery to avoid disappointment.
Deliveries to Workplaces - Please ensure that you include the company name and full address of the recipient for any deliveries to offices.
Deliveries to Hotels - Please ensure that you have included the full address of the hotel, telephone number and recipient's room number (if known).
We are unable to accept orders where full address information has not been supplied. If you an unsure about the address please check against either Royal Mail's free Postcode/Address Finder: www.royalmail.com or use the 'Free Postcode Finder' service at: www.postcodeanywhere.co.uk
If you have a question relating to delivery which isn't covered above then please contact: customer.service@imogenstone.com