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Customer Comments

At Imogen Stone, we pride ourselves in our customer care. Here are comments received from some of our customers...

"These arrived today in great condition and look beautiful, thanks for the flexibility with the change of date." - Naomi (Oct 2008)

"I received a beautiful bouquet from my daughter and was very impressed by the quality of the flowers and presentation. The plus factor was that they were Fairtrade." - Anonymous

"Thank you very much for your quick response and it was a pleasure to use your service” - Marc

"Thank you once again for your great help in organising what I am sure will be a wonderful arrangement." - Sarah

"Nice selection of flowers. Service was great before even though I do not send very often it is nice to have a company name to go to. This arrangement caught my eye . Thank you for your service." - Ruth

"I just wanted to pass on my thanks for the flowers you sent which were delivered this morning. My wife was absolutely delighted.  She commented not just on how beautiful the flowers were but also on the presentation of the card and wrapping." - Kevin

"Great service last time so I came back" - Tinu

"It's great to find a good, reasonably priced and reliable florist online. Many thanks." - Brian

"WOW! Thank you for the poshest flowers I've ever seen! ... Beautiful!'..." - Vicky

“Dear Jan... Can I thank both you and Georgina again for all your help.  As mentioned to you, I have kept your website in my 'Favourites' and will certainly use you again in the future." - Roma

"Cracking website, so easy to use." - Linda

"Just a quick message to thank you for your helpful attitude and extremely prompt delivery. Our daughter-in-law was delighted. A very excellent service indeed, we know where to come in future if the need arises!" - Jane

"Thanks for everything last night. The wedding was a great success and the flowers were lovely!" - Keeley

"My mother was extremely impressed with the calla globe – it was very unique and different. Brought a huge smile to her face. Thanks again and I have bookmarked you for the future" - Amin

"Just to say the above order arrived safely after the uncertainty of the flat number.  The recipient is absolutely delighted with the roses and I am impressed by your service.You seemed to take a personal interest and I am grateful. I shall certainly use you in the future." - Stephanie

"Recieved birthday flowers from my children on Aug 28th - gerbera bouquet. Blooms lasted for 10days and I was thrilled with their quality. Have ordered flowers before from you to send to others but was my first time to receive them! Thankyou. Will definitely recommend to friends& family." - Norma

"A quick note of thanks. The flowers were beautifully presented and reflected the images and price on line. They were delivered timely and the email confirmation was a nice touch. A pleasure ordering from you. Keep up the good work!" - Jamie

"I just thought it was about time I wrote and thanked you for all the wonderful service I have received from you over the past year. It started off with an order I needed to put on hold as my Grandmother was taken ill just before her birthday. The customer service was impeccable, kind and thoughtful and the flowers when they could finally be delivered were wonderful. I have since used your service for my sister's birthday and my Mum's 60th birthday flowers when, again you came to the rescue, delivering to the B+B my mum was staying in, flowers complete with a vase. The flowers were stunning and lasted a very long time, my mum so thrilled she has said she will be using you too. I will continue to order Imogen Stone flowers for all my special occassions and have thoroughly recommended you to all my family and friends, so thanks again and keep up the good work!" - Cath

"Whilst we sorted this out this morning, I would just like to thank you for your excellent customer service at Imogen Stone, I am very impressed - so very lacking in lots of business these days!" - Nicki

"Thank you so much for this. I will put it on every review site how fabulous the service is." - Lavina

"Thank you very much for organising this delivery. My daughter contacted me after the flowers were delivered saying the flowers were beautiful. I am very grateful for the trouble you took with this order and appreciate everything you did to accommodate my request." - Christine

"I would just like to let you know that my mum was delighted with her beautiful flowers from your company and called to tell me what great service she received. I will certainly order again from you" - Janet

"Many thanks for your swift response and your obvious concerns about customer service. All the staff at Imogen Stone have been very helpful in trying to resolve this issue." - Louise

"My orchid is still thriving on my 'orchid windowsill'... no doubt I will recommend your company to friends and family." - Verity

"Sarah was thrilled to have such a lovely surprise waiting for her after a morning sightseeing in Edinburgh" - Neil

"Just to say how impressed I was with the efficiency and quality of your product and service. I have ordered many flower gifts online and believe that yours has without doubt been the very best. No doubt I will return for future high quality products from you." - Howard

"...she was absolutely delighted with them - being someone who sells flowers for a living she rarely is given any and yours were absolutely gorgeous" - Lesley

"Just a quick thank you. My wife was delighted to receive a bouquet of beautiful, fresh yellow roses (Fairtrade) on her birthday yesterday. Please pass on a big thank you to all involved." - Jenny

"My mum got a nice surprise when the flowers arrived. She was speechless at first and then she almost burst in to tears. The delivery was on time and they were in perfect condition. We thought they were a lot better quality than another bunch that she got through Interflora from someone else. The flowers she got from you were just great, so I would just like to say a big thank you from my husband and I." - Claire

"First Class. Spot on time delivery, extremely well packed and presented, excellent value for money." - Tony

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